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CCTV Repairs Perth

Residential CCTV and security camera installation

Cameras dropping out, a recorder that has stopped recording, or an app that no longer connects, traced and fixed.

(08) 6275 6546Get a free quote
Technician testing a security camera cable at the recorder while fault finding a home CCTV system in Perth

Free written quote

Get a Quote for a CCTV Repair

Tell us what the system is actually doing. A camera dropping out, a recorder that has stopped recording and an app that will not connect are three different faults.

We find the fault on site before quoting the fix, so you are not paying for parts that were never the problem.

  • Free written quote before any work starts
  • All of Perth covered
  • Cabling hidden through the roof space
  • We show you how to use it before we leave
(08) 6275 6546

Tell us about the property, where you would like cameras, and anything already installed.

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Repairs and Faults in Perth

A system that half works is worse than none. You think you are covered, right up until you go looking for the footage.

  • The camera itself
  • The cable in the roof
  • The recorder
  • The network between it and your modem
  • The power feeding the lot

Which one it is takes testing, not guessing. If the fix is a five minute setting change, you get told that.

(08) 6275 6546
A cable tester plugged into a network wall plate inside a Perth home, with a coil of data cable on the floor below

Scoping

What a Repair Visit Covers

Repairs scale by the fault, not by the size of the house.

One camera out

Single fault

  • Camera, cable and port all tested rather than guessed
  • Replaced only where the test says to
  • Aim and focus reset before we leave

Nothing recording

Recorder or drive

  • Drive health and power supply checked first
  • Recording schedule and overwrite settings read back to you
  • Footage pulled off before anything is replaced

It works, the app does not

Network side

  • Router, ports and account all checked
  • Remote access rebuilt properly, not bridged around
  • Every phone in the house set up again

We find the fault before we quote the fix. If it turns out to be a setting, we will tell you that.

Best for
A system that has stopped behaving properly
First step
Fault finding at the recorder, then the cable, then the camera
Any brand
Including systems we did not install
Quote
Free and in writing once the fault is identified

Worth a look

Signs of a Fault Worth Calling About

If any of these sound like your system, it is worth a look.

  • A camera has gone black and stayed that way.

  • Footage is there some days and missing on others.

  • The recorder beeps or clicks and nobody knows why.

  • The picture drops out whenever it rains.

  • The password is long gone and you cannot get into it.

  • It worked until the internet was changed over.

What you get

How We Do Repairs and Faults

  • Diagnosis Before Parts

    The fault is found and explained before anything is replaced, so you are not buying a camera that worked.

  • Any Brand, Any Installer

    It makes no difference who fitted it or what badge is on the box, hardware store kits included.

  • We Test Rather Than Guess

    A camera moved to another port and tested on a short lead separates a dead camera from a dead cable.

  • Coastal Corrosion Taken Seriously

    Salt air attacks seals and connections, so near the coast the connection gets remade properly rather than cleaned up.

  • Network Faults Included

    An app that stopped connecting after a modem swap is a network job, and it is fixed the same visit.

  • Told When a Repair Is Not Worth It

    If the gear is too old to be worth fixing, you get told why instead of charged for it.

Placement

Where These Systems Actually Fail

Nearly every dead camera we get called out to has failed at one of three points, and only one of the three is the camera.

A camera that goes black overnight is usually a connection rather than a camera. Worth having someone look before you buy a replacement.

A weathered white security camera on a metal arm bracket against a brick wall, the cable running up to a hole in the eave lining where the sealant has cracked and lifted away, and a join partway along the cable wrapped in old tape
  1. 1

    The camera itself

    Least likely of the three. Cameras tend to fail slowly, going soft or hazy over a year, rather than dropping out overnight.

  2. 2

    The join in the cable

    A join outdoors is a join that will corrode. Tape is not a seal, and this is where most sudden black screens start.

  3. 3

    The entry point

    Sealant cracks, water runs down the cable and into the roof space. It kills the connection up here before anything shows at the camera.

The top tray of a step ladder against a weatherboard wall, holding an opened white dome camera with its cover lying off to one side, a cable tester with a lead plugged into it, and a screwdriver

The callout

How the Fault Actually Gets Found

Guessing is the expensive way to do this. The point of the visit is to test, not to start swapping parts and hoping.

The cable gets tested first
A tester on both ends tells you in a minute what an afternoon of swapping cameras will not.
The camera comes apart before it is condemned
Water in the housing, a plug that has worked loose, or a spider across the lens all look exactly like a dead camera from the ground.
The recorder is checked last
It is the least likely thing to have failed and by far the most likely thing to get blamed.

Common Questions About Repairs and Faults

A small black recorder opened on a bench with its lid lying off to one side and the hard drive lifted out and resting beside it, still attached by a short ribbon cable
When the recorder really is the problem it is nearly always the drive, and a drive is replaceable.
One camera has gone black. Is the camera dead?

Not necessarily, and it is worth testing before buying anything. The three usual suspects are the camera, the cable and the recorder port.

Moving that camera to a different port on the recorder, then testing it on a short lead, separates them in a couple of minutes. Quite often the camera is perfectly fine and the cable has been damaged in the roof.

My night vision has gone white and useless. Can that be fixed?

Usually yes, and it often needs no parts at all. Infrared light bouncing back off a nearby wall, gutter, downpipe or roller door floods the lens and washes the picture out.

Re-aiming the camera slightly, moving it away from the reflective surface or turning the infrared down normally fixes it. If the infrared lights themselves have failed, the camera needs replacing.

The app stopped working but the cameras still record. Why?

That is nearly always the network, not the cameras. When your internet provider swaps your modem, the recorder loses the connection it had and the app can no longer find it.

The recorder keeps writing to its hard drive the whole time, so no footage is lost. Reconnecting the recorder to the new modem and re-pairing the app brings the remote view back.

Can you repair a system that another company installed?

Yes, including kits bought from a hardware store. The brand and the original installer make no difference.

The only time we will stop and tell you is when parts for that model are no longer available, in which case repairing it is not realistic and you should hear that before spending money.

Why do I get motion alerts all night when nothing is there?

Spiders and insects are the usual culprits. Infrared light attracts bugs, bugs attract spiders, and a web strung across the lens sets off motion every time it moves.

Rain, moths and plants swaying in the breeze do the same. Cleaning the housing, trimming the detection area and switching to smarter detection that only triggers on people or vehicles clears most of it up.

How long does footage last before it is written over?

That depends on the size of the drive, the number of cameras and the resolution they record at. Recorders are designed to fill the drive and then loop over the oldest footage, so you keep a rolling window.

If your window has quietly shrunk to a day or two, that usually points at a drive that is failing or settings that were never configured properly.

My recorder is beeping or clicking. What does that mean?

A repeating beep is usually the recorder telling you it cannot find its hard drive, or that the drive is throwing errors at it. A clicking or grinding coming from inside the box is the drive itself, and that is a drive on the way out.

Neither is worth ignoring, because a recorder that cannot write is not recording anything at all. It is one of the smaller repairs, so it is worth looking at before you lose footage you needed.

One camera is up high on a two storey wall. Can you still get to it?

Usually yes, and the answer depends on what is underneath it. A camera above a flat driveway is straightforward.

One above a sloping garden bed, a pool or a narrow side run needs different access, and occasionally the safest way to reach it is from inside the roof space rather than from outside. We work that out at the quote so the right access equipment arrives with us.

Other Things We Do

(08) 6275 6546Get a free quote