Privacy Policy

Who This Applies To

This policy covers Home CCTV Perth and this website. It applies to anyone who rings us, emails us, or sends the quote form on any page of this site.

We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). If anything below is unclear, ask us and we will explain it.

What We Collect

Only what we need in order to prepare your quote. When you send the quote form, that is:

• Your name
• Your phone number
• Your email address
• Your suburb, if you fill it in
• Which service you picked from the list
• Whatever you wrote in the message box

If you ring or email instead, we collect whatever you tell us in that conversation. Our web host also records standard technical information such as the IP address a request came from, which is normal for any website.

We do not ask for, and have no use for, your date of birth, your licence details or any payment card number through this website.

Why We Collect It

To get back to you about the job you asked about. That means contacting you to arrange a look at the property, preparing the written quote, and answering questions while you decide.

If you go ahead, we use the same details to book the install and to follow up afterwards about the work we did. That is the whole purpose.

Who Sees It

The people who need it to do the job. That is the person quoting your work and the person installing it.

We use ordinary business tools to receive and store enquiries, such as email and the website host. We do not hand your details to anyone else for their own use.

We Do Not Sell Your Details

Your name, number, email and address are not sold, rented, traded or handed to a lead broker, a marketing list or any other business. Not now, and not later.

The only time we would disclose your information without asking you first is if the law required it of us.

How It Is Stored

Enquiries arrive by email and are kept in accounts that are password protected and available only to the people who work on quotes and installs.

No system is perfectly secure and we are not going to pretend otherwise. What we can say is that we keep as little as possible, for as long as it is useful, and nothing more.

Footage From Your Cameras

Recordings from a system we install are stored on the recorder at your property and belong to you. We do not keep a copy, we do not have a login to your system once we leave, and we cannot view your cameras.

If you later ask us to help with playback or a fault, we only look at what you show us or ask us to look at.

Cookies and the Map

This site does not set advertising or tracking cookies of its own. The contact page embeds a Google map, and Google may set cookies of its own when that map loads, which is outside our control.

You can block or clear cookies in your browser settings. Nothing on this site stops working if you do.

How Long We Keep It

For as long as it is reasonably useful. An enquiry that did not go anywhere is of no further use to us, and a completed job is worth keeping a record of in case you come back to us about the work.

If you would rather we did not keep it at all, say so and we will delete it. See the next section.

Seeing, Correcting or Deleting Your Details

You can ask us what we hold about you, ask us to fix anything that is wrong, or ask us to delete it. Email info@homecctvperth.com.au or ring (08) 6275 6546.

How We Handle a Request

There is no form to fill in and no fee. We may need to check you are who you say you are before we hand over or delete anything, which is for your protection.

Occasionally the law requires us to keep a record even after a deletion request. If that applies we will tell you which records and why.

If You Are Not Happy With How We Handled It

Tell us first. Ring or email using the details above, explain what went wrong, and we will look into it and come back to you.

If you are still not satisfied, you can take a privacy complaint to the Office of the Australian Information Commissioner, which is the independent regulator for privacy in Australia.

Changes to This Policy

If we change how we handle your information, this page gets updated and the date at the top changes with it. There is no separate notification.